According to Merriam-Webster, Research is "careful or diligent search. Studious inquiry...aimed at discovery and interpretation of facts." (This information was obtained from http://www.merriam-webster.com/dictionary/research on August 30, 2011.) The purpose of Research, then, is to analyze the data/information received and be able to extrapolate what is needed.
How is Research done?
Research can be done in a few ways: survey, literature, interviews, or observation. Research is not limited to professional or academic situations. Research can be done before a major purchase is made or when a parent is looking for the best school for their child.
However, when a person is in a position of trust (such as a doctor, a teacher, or a legal representative), research should NEVER include the client's name. Researchers should take into consideration the privacy of the individual (or business) and the consequences of using their name.
For example, if a client is attempting to make a donation but wants to know the proper (and legal) procedures for doing so, DO NOT use his/her name when asking others for advice. Names are NOT important for obtaining facts.
Why? By using the client's name, you are revealing personal information and must obtain consent before doing so. Otherwise, the client may get bombarded by requests for donations, or there may be a conflict of interest that may affect the client. Therefore, by seeking information without revealing the identity of the client, you are safeguarding both yours and your customer's integrity. Attempt to do Research on a neutral basis that will not affect anybody, yet benefit everyone concerned.
More will follow on the topic of Research.

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